![]() I hope you're not that desperate to remove the annoying lock screen ads from your Amazon Fire, but this is your final option. So in theory, there was no record of my conversation with the customer service agent, meaning they might have been slightly more willing to go off protocol and help me out. Note: I don't know whether this actually made a difference, but when asked whether I would permit recording of the call for quality assurance, I chose not to. She was able to remove the ads, but repeated several times that it was just this one time only, as a courtesy. ![]() In my case, she excused herself, saying she wanted to check something.
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